![]() This short post gives some context for what is an MOU or SLA and a basic structure or template for what could go into a MOU. This is focused more on an internal MOU between two departments within a corporation rather than a contractual MOU between a customer and supplier. You can get the template here. This post is part of a number of articles on projects, you can read more here.
Are you enjoying this blog? If so, please forward this to a friend or colleague and suggest that they sign up here. It is free and you will receive a coupon code to allow a free download from our store + regular updates on tools, templates and interviews to help get it done ! You may also find some of the tools and templates that I have used to deliver projects for startups here, including the most popular item in the store, a project quote tool that helps you build a fully costed project commercial model. You can find it here. All products are offered with a money back guarantee. Objective A service-level agreement (SLA) is a part of a standardized service contract where a service is formally defined. Particular aspects of the service – scope, quality, and responsibilities – are agreed between the service provider and the service user. Internal departments (such as IT, HR, and real estate) in larger organizations have adopted the idea of using service-level agreements with their "internal" customers — users in other departments within the same organization. One benefit of this can be to enable the quality of service to be benchmarked with that agreed across multiple locations or between different business units. This internal benchmarking can also be used to market test and provide a value comparison between an in-house department and an external service provider. Contents
RACI Responsible Those who do the work to achieve the task. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required (see also RASCI below for separately identifying those who participate in a supporting role). Accountable (also Approver or final Approving authority) The one ultimately accountable for the correct and thorough completion of the deliverable or task, and the one to whom Responsible is accountable. In other words, an Accountable must sign off (Approve) on work that Responsible provides. There must be only one Accountable specified for each task or deliverable. Consulted Those whose opinions are sought; and with whom there is two-way communication. Informed Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. Thanks for reading Andrew Everett
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For the project office to use. A list of things to check off in managing a project grouped into sections from scope, time, budget, quality and management. Instantly check the health of any project by scoring against these 117 questions.
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The following is a project checklist, which can be used by project managers, program managers, delivery managers, pre sales consultants and anyone who is focused on ensuring that all areas of a project are being managed to ensure successful delivery. It is organised around the lifecycle of a project from initiation through delivery and close out.
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